Terms & Conditions

Please read these terms and conditions carefully before agreeing to them, they contain important information about your rights and obligations.

If you are unclear or uncertain about anything in these terms and conditions please contact us with any queries before you make a booking:

  • By phone: 0800 954 3710
  • By fax: 0191 222 9708
  • By post: Dawson & sanderson CallCentre, 5-7 Keppel Street, South Shields, Tyne & Wear NE33 1LX
  • By email: help@travelco.co.uk

Our usual hours of business are: Monday to Friday from 9.00 am to 5.30pm.

By accessing this website and/or booking with us you agree that you have read, understood and agree to be bound by these terms and conditions and you agree to comply with all applicable laws, rules and regulations.

Please note, that you must be over 18 and resident in the United Kingdom to make a booking with us.
If you are a consumer these terms and conditions do not affect your statutory rights.

Definitions
In these terms and conditionts the following words shall have the following meanings (unless the context otherwise requires):
Dawson and Sanderson Limited a company registered in England and Wales with company number 741833 whose registered office is at 26 Ridley Place Newcastle upon Tyne NE1 8JW. VAT Registration number is 177 9838 90.
holidayco.co.uk is a trading name of Dawson and Sanderson Limited.
You means the user of the website and/or the person who makes the booking (lead name)
Third Party Supplier, tour operator, airline, hotel, car rental agency or other third party supplier of holiday products or services
We hold full membership of the Association of British Travel Agents (ABTA number K1638) and International Air Transport Association (IATA number 91211945). The flights and air holiday packages shown are ATOL Protected by the Civil Aviation Authority, as we act as agent for licensed tour operators. The names and ATOL numbers of these tour operators are displayed with each holiday and flights shown.

Our relationship with you
Any flight or holiday you purchase using our website which is confirmed in accordance with these terms and conditions will constitute a legal agreement between you and the Third Party Supplier. We act as an agent only and are not a party to the contractual relationship between you and the Third Party Supplier. All bookings are made subject to the Third Party Suppliers terms and conditions, which you must read and agree to before a booking can be made. Copies of the Third Party Suppliers terms and conditions can be obtained be e-mailing us at help@travelco.co.uk
Nothing on our website and/or any quotation given by us to you on the website or otherwise shall constitute an offer by us to sell or supply goods or services and we reserve the right in our absolute discretion to refuse to accept any booking from you.
We do not assume any responsibility for the travel products and services provided by the Third Party Supplier and make no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on our website.
You guarantee that you have the authority to accept on behalf of your travelling party these terms and conditions.

Order
The contract for the purchase of your flight and/or holiday or other product or service shall only come into existence with the Third Party Supplier when we have accepted payment from you and sent electronic confirmation of your online booking to you.
Where your booking is not made online, the contract will be formed with the Third Party Supplier when we confirm over the telephone with you, and dispatch a written confirmation through the post.
For your protection and in accordance with the Civil Aviation (Air Travel Organisers Licensing) Regulations 1995 we act as agent for ATOL Protected Tour Operators. After booking your flight and/or holiday with us we will send you a receipt by e-mail or post and the ATOL holders confirmation invoice by post. The receipt will show the details of the ATOL holder and will detail items provided by the Third Party Supplier.

Prices and Payment
All prices are quoted in pounds sterling and unless otherwise stated are exclusive of arrival or departure taxes.
All prices are inclusive of standard delivery of your tickets except where the tickets are allocated �Ticket On Departure. In this case you will be advised of the charge at the time of booking as the charges vary depending on the Third Party Supplier. You may have to pay a supplemental charge for special delivery or registered mail.
Prices displayed on our website may not include room or flight supplements.
Although we regularly update the price of all flights and holidays advertised we cannot guarantee the availability of any holiday or flight at an advertised price. Please check the correct price which will be made known to you before you book.
We charge a 2.25% per transaction handling fee for all credit card bookings by MasterCard and Visa, and 2.25% for all credit card bookings made by American Express.
All Irish and European holidays are subject to currency supplement of £2.50.

Delivery
Tickets are normally despatched 10 days prior to departure. If you do not receive your tickets 10 days before departure please contact us at the contact details provided above. For bookings made within 14 days before travel tickets must be collected from the departure airport on the day of travel.
Tickets will only be sent to the address of the credit card holder.

Age
Childrens discounts are all subject to the correct age of the child being given as at the last day of the holiday. Travel may be refused if the date of birth according to the passport is different to that given.

Correct Spelling of Names, Titles
All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred. Please note that correct ages are required for insurance cover within the following bands: (Under 3), (3-18) and (Over 65).

Cancellation
Once your holiday has been booked it can be cancelled subject to payment of a cancellation charge. The cancellation charges are set by the Third Party Suppliers terms and conditions or are clearly displayed in the rules relating to the flight you are purchasing. Cancellations must be made in writing by the person in whose name the booking was made and sent to us at the contact details provided above.
In the event of cancellation, any charges may be recovered by your travel insurance. Please check your insurance policy for more information.

Insurance
It is a condition of booking with us and every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you’re away and repatriation, loss of money, or belongings, or personal liability claims.
If you require insurance cover we will be pleased to arrange it at the time of booking, though you are free to make your own arrangements. If you choose not to purchase our insurance, you will need to let us know the company you are insured with and the policy number.

Insurance Warranty
Prior to and at the time of effecting the insurance if purchased through us you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled or curtailed;
(b) That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or for the purpose of obtaining medical treatment or where a terminal prognosis has been given;
(d) That if you or any other member of your party has received treatment as a hospital in-patient during the six months prior to booking you/they have obtained medical opinion as to the advisability of taking the holiday.
You will advise us if any of the above arise after taking this insurance.

Passports/Visas/Health
It is your responsibility to ensure that all members of the travelling party must be in possession of a full 10-year British Citizen passport for travel outside the British Isles (this includes all children under 16 who are not already included on an adult passport). You MUST inform us if you are travelling on a British Subject’s Passport.
Persons over 16 on day of travel must have their own passport. On a family passport the lead name must travel.
Certain destinations may require at least 6 months validity remaining on the passport on the date of return.
Visas – the following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including Egypt, India and the US unless you can comply with the terms of the US Visa Waiver Program. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply.
It is your responsibility to ensure you have adequate visas for the destination you intend to visit.
Non British Citizens including other EU nationals should contact us or the embassy, high commission or consulate of your destination to get advice on passport and visa requirements.
Medical Advice – please ensure that you ask a doctor for any medical advice in relation to applicable vaccinations before you travel.

Flight Timings
All flight timings are shown in �local time. All flight timings are provisional and could be subject to change. You will be informed of any major change. We are not liable for any change to a departure or arrival time previously given to you or shown on your ticket.

Special Requirements
If you have any special requirements such as wheelchair assistance or special dietary requirements please contact us before you book. We will pass on any special requests to the Third Party Supplier however, they may be subject to availability and cannot be guaranteed.

Data Protection
We will respect the privacy of your data which you supply to us in accordance with our privacy policy. You agree to keep your data accurate and up to date and promptly send us any new or revised data. You acknowledge and agree to be bound by the terms of the privacy policy.

Applicability of Online Materials
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.
Our web site is controlled and operated by us from our offices at 26 Ridley Place Newcastle upon Tyne. Where content published on the web site is supplied by third parties, you understand that we do not control or endorse their contents in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or off-line) and the use of such content. You assume total responsibility and risk for your use of our web site and use of all information contained within it.
We have used our reasonable endeavours to ensure that our web site complies with UK law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.

Copyright and Monitoring
The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Dawson and Sanderson Limited or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of making a booking with us or using our web site as a brochure. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

Linked Sites
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

Liability
Access to this website is entirely at your own risk. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all materials and information on our web site are provided on an as is basis without warranty of any kind, either expressed or implied.
We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of us or our servants, agents or any other person.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
The limitations and exclusions in this clause only apply to the extent permitted by applicable law.

Security
You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be selected by you to create an account. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our web site that comes to your attention. We reserve the right to change your username and password if we believe that it is no longer secure.

Force Majeure
We will not be liable to you for any failure or delay in the performance of an obligation required under these terms and conditions if such failure or delay is caused by circumstances beyond our reasonable control such as (but not limited to) strike, riot, war, fire, flood, natural disaster or other similar event beyond our reasonable control.

Notices
All notices shall be given:
(a) to us via email at help@travelco.co.uk or post to Dawson & Sanderson Limited, 5-7 Keppel Street, South Shields, Tyne & Wear NE33 1LX or
(b) to you at either the e-mail or postal address you provide during any booking process.
Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

General
We may assign, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.
We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.
These terms and conditions together with the privacy policy are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by us or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions and privacy policy.
If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
These terms and conditions and your use of our web site are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

No Deposit
No Deposit offers are only available on selected package holidays for existing customers whom have never defaulted on payment. For a list of holidays that apply to the No Depost offer please call 0800 954 3703.

Flight Fees
We offer totally unbiased, independent and transparent advice on flights across the world.
This is advice that you cannot receive directly from airlines or indeed other suppliers. Every traditional flight and low cost flight we sell is insured by us, so that in the event of that airlines failure we are able to refund to you the cost of the ticket paid less an administration fee. (Charter Flights booked with an ATOL operator should be protected by the CAA)
We will charge you a variable transaction fee if necessary for every flight booked. and in addition a £4.50 per person ATOL and flight protection charge will be added.
This ensures that every flight is fully protected in the event your chosen airline fails financially.

Refunds
Any refund application made to an airline where they are willing to make a payment to you for unused travel is subject to a deduction by them and also a deduction by us of £25 to assist in covering our costs.

Deposit Arrangement Fee
From time to time we offer assisted deposit schemes to our customers.
It allows you to book on the day and pay a lower deposit than requested by your supplier. We then use our funds to pay your supplier until you pay us on the agreed date. Our systems automatically impose an arrangement fee of £10 per adult to assist in offsetting some of our costs.
The fee will become due when you pay for your holiday or flight in full.

Amendment Fees
Any change chosen to be made by you will result in amendment fees. The exact charge will be set by your supplier plus a variable amount (between £5 and £25 per person) by ourselves set to reflect the cost of making the change(s).

Last updated 16th August 2012
DAWSON AND SANDERSON LIMITED 1962 to 2010. All rights reserved.